In collaboration, we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.
Location: Valencia, Spain
Employment type: Full-time (39h)
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social media.Showcase extraordinary communication skills such as listening, empathy, and the ability to personalize every customer conversation.Guide customers with their questions and ensure they are offered the right solution, leaving a big smile on their face.Identify and address customer needs to escalate internally to improve and/or develop processes.Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity.Maintain customer satisfaction and retention through impactful customer experience.REQUIREMENTS:Excellent Dutch (C2) speakers with C1 English level.Smart and enthusiastic problem-solver with a keen eye for customer service.Calm and empathetic when dealing with (difficult) customers.Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction.Target-driven and aiming to exceed expectations.BENEFITS:Excellent remuneration package based on experience, skills, and performance.Shifts between 9:00 and 23:00, with a preference for some people dedicated to the late-night shift (14:00 - 23:00).Full-time contract of 39 hours per week.Fully on-site (no remote work possibilities).Being part of a dynamic and international team (25+ nationalities).Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events.High performance culture to kickstart your career and potentially grow within the organization.Support with Spanish administration.
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