Your Team and Working EnvironmentFairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.What Is In It For You:Competitive salaryFlexible Benefit and PTO plansGenerous 401k optionsEmployee rates at Luxe Accor properties in North and Central AmericaLearning programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiativesJob DescriptionThe Bell/Door Attendant is responsible for all aspects of Lobby service – from arrival, luggage services, lobby assistance through departure. The candidate is required to have exceptional guest service skills and thrive on creating a welcoming environment.What You Will Be Doing:Provides all arriving guests with a warm welcomeAct as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewellExecutes curbside check inKeeping Door area and Lobby impeccable at all timesUtilizing Guest Name in all interactionsKnowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etcAssists guests with luggage and secured luggage storageMaintains relationships with limousine and cab servicesEscorts guests to their destinations within the hotelAssists front office team with check-ins/outs as neededReviews daily reports, group resumes and ensures execution of all special requirementsActs as Lobby ambassador throughout shift – providing thoughtful touches for our guestsParticipates in all colleague briefings and formal communication meetingsFollows all established standards and procedures set out by the hotel and the departmentConsistently offers professional, engaging and friendly serviceOther duties as assignedYour Skills and Qualifications Include:Previous experience in a luxury property is an assetMust have valid Driver's LicenseAbility to prioritize and execute guest requests through strong organizational skillsExcellent interpersonal skills, with great communication abilityPhysical Aspects of Position (include but are not limited to):Constant standing and walking throughout shifts.Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objectsVisa Requirements: Must have proof of valid U.S. work authorization.Our Commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Why Work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find the job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor! #IND-HPcareers.accor.com
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