.Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of improving lives.Be Alight – act with integrity, be real and empower others.It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Summary:Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients.Main Responsibilities:Support Managers with client engagement ensuring all information is accurate and provided on time.Provide support and guidance for all implementations and go lives.Provide daily functional support to the teams, to support the successful delivery of payrolls.Responsible for the maintenance of the Client Solution workbook.Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation.Ensure and Sign Off System Maintenance Testing.Support the review of the Statement of Works before it is shared with the Client to ensure it is fit for purpose.Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs.Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.Support Year End.Ability to recognize and deal appropriately with sensitive and confidential information.Proactively identify upsell opportunities.Support Management with the resolution of client escalations, along with lessons learned.Upskill and develop team members through training delivery and coaching to enable them to fulfill their role.ALIGHT Security Standards are adhered and followed.Time Recording to be completed on time and accurately