Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of improving lives.Be Alight – act with integrity, be real and empower others.It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Summary:Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clientsMain Responsibilities:Support Managers with client engagement ensuring all information is accurate and provided on timeProvide support and guidance for all implementations and go livesProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for the maintenance of the Client Solution workbookResponsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentationEnsure and Sign Off System Maintenance TestingSupport the review of the Statement of Works before its shared with the Client to ensure its fit for purposeResponsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programsResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededSupport Year EndAbility to recognize and deal appropriately with sensitive and confidential informationProactively identify upsell opportunitiesSupport Management with the resolution of client escalations, along with lessons learntUpskill and develop team members through training delivery and coaching to enable them to fulfil their roleALIGHT Security Standards are adhered and followedTime Recording to be completed on time and accuratelyContribute to team meetings and raise any issues immediately to your Operations ManagerEnsure you are up to date with all ALIGHT HR announcements and communicationsBuild good relationships with all lines of businesses where appropriateParticipates in projects and activities as needed and assignedProfessional /Job ExperienceStrong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payrollAbility to identify and mitigate risksStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skillsSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresEducation and TrainingEssentialBA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environmentExpert knowledge on payroll processes, practices and associated legislationDesirableHRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredPayroll certificationsWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_BenefitsDISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units..
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