General Services IT Analyst - SDSCountry: SpainHello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world! This job offer is the opportunity not only to join a great company, but also to collaborate in projects that have a real impact on society.We are looking for a Business Support Processes Specialist based in our Boadilla del Monte office with at least 5 years of experience in process engineering and/or project delivery. Let's get to know each other! Santander Digital Services (SDS) is the team of technology and operations at Santander.We are convinced of the importance of technology that is aligned with the requirements of the business and that our work not only brings value to users, people, and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile, and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data, and Angular among others) on all kinds of on-premise and cloud-based platforms. We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy.Join our team to play a part in one of the most important technological projects for the financial sector in the world. One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack. We recently received Top Employer certification in Spain, Europe, and globally for the sixth consecutive year and we are one of the World's 25 Best Workplaces. We are very proud to be an equal opportunities organisation and we are building a dynamic and proactive team.All we ask from you is that you bring a positive attitude and share our values and a commitment to the development of cutting-edge technology, no matter where you come from or where you end up.Your roleWe are looking for a General Services IT Analyst for the T&O HQ Area, a key team in our technological ecosystem. You will be responsible for the correct service of the real estate, general services, and security processes. You will lead end-to-end processes activities throughout the lifecycle of projects, collaborating with stakeholders across different functions in global and local business units.Your main processes tasks will be:Ticketing Processes and Service Billing Processes.Event and project management processes and budget coordination.For all these processes you will have the following functions:Implementation of the processes in the different business units in countries.Coordination of service operation with external suppliers.Coordination for the resolution of incidents with external suppliers.Coordination for the development of evolutions with external suppliers.Improvement plan proposal in coordination with global and local units.What you will bringYou're sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills. If you think you've got what it takes, these are the key skills we'll be looking for in your CV:5+ years experience in processes engineering and/or good track record in delivering projects using Agile and Waterfall methodologies.3+ years of experience in real estate, general services, and security processes.Graduate in a science degree.Fluent Spanish and ideally English level C1 (or minimum B2).Demonstrated experience in Low Code applications (Servicenow, Powerplatform, SAP).Good analytical, problem-solving, and conceptual skills to develop methodologies and processes.High level of accuracy and attention to detail with the ability to manage complex priorities at pace and multiple initiatives adjusting to shifting priorities.Ability to handle difficult conversations at all levels.How is the Be Tech experience!Hybrid work model (you telework a few days and others you join your team at the office). Time flexibility to enter and exit. Ability to travel (collaboration with countries) and collaborate with teams from these countries. International opportunities to develop in different units and countries. Continuous training in technical and innovative topics to always be up to date and be able to develop your work. Career plan for you to grow professionally and see your effort and work rewarded. Competitive salary and bonus. Financial benefits (preferred rates for loans, preferential banking conditions, life insurance, etc.) Social benefits.And now?If what you have read sounds good, you will love what you will find inside. Do you join the team? If you want to know more about us, follow us at LinkedIn. Visit our website Be Tech with Santander.The Santander EffectOur work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things, and adapting to new challenges. As we keep reinventing ourselves for the digital age, you'll find that with us, even your smallest action will have a massive impact. That's the Santander Effect.
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