A tech lover looking to explore new horizons?
Barcelona is calling!
Work as a Tech Support Agent while enjoying the Mediterranean lifestyle.
Find out more about this exciting opportunity!
About the Role Ready to take your career to the next level in the innovative field of smart charging for electric vehicles?
We're looking for a Tech Support Agent to join our vibrant team.
Think of yourself as a pit crew for customers, making sure their electric vehicle experience is smooth and uninterrupted.
You'll be the first point of contact for customers, offering stellar support that ensures their satisfaction.
If you have a passion for technology, problem-solving, and customer service, this job is for you!
Your role involves: Answering customer inquiries via phone, email, or chat.
Quickly identifying the problem and offering various solutions to resolve issues.
Keeping customers updated on their problem's progress.
In some cases, accessing the customer's system to assist remotely.
Escalating serious problems to the specialist team.
Ensuring high customer satisfaction at all times!
Living in Barcelona means endless possibilities – from world-class nightlife and mouthwatering tapas to cultural landmarks like the Sagrada Família and Park Güell.
Whether you're exploring the vibrant streets or enjoying a peaceful day at the beach, Barcelona is a city that never stops inspiring.
Embrace the perfect work-life balance!
What's included?
Gross monthly salary: €1,833.
Performance bonus of up to €2,400 annually.
Reimbursement for moving costs (up to €1,000).
Health insurance and meal card.
Paid training and coaching.
Career progression opportunities.
International mobility program for career development abroad.
A life-changing experience that will stay with you forever.
Requirements: Fluent in German (spoken and written).
Good command of English (spoken and written).
Willing to relocate and work in Barcelona for at least 12 months.
Previous experience in 1st or 2nd level IT support is a plus.
Strong knowledge of IT systems, including Windows 10, Office 365, and MS Teams.
At least 18 years old.
EU/Swiss citizenship or valid work permit for Spain.