The new position will perform the role of Dynamics365 technical expert in an international context, related to managing, supporting, and implementing Dynamics 365 solutions in Nippon Gases Europe (13 European countries, 1000 users). Modules of Sales & Marketing, Customer Service, and Field Service are in use in some regions and businesses and are planned to be implemented in other regions. Dynamics365 solutions are continuously growing in terms of functionalities, departments, and final users. The ERP systems integrated with Dynamics solutions are Oracle JD Edwards, SAP, and AS/400, depending on the business and country.
Tasks/Responsibilities: Technical expert:
Validate technical architecture (Definition is on our external technical providers). System administrator. Manage Dynamics environments and define governance model. Collaborate with technical decisions related to the platform and ongoing projects. Maintain the integrity of the information stored in the Dynamics system.
Business analyst / Project management:
Manage support of current Field Service solution in Spain. Troubleshoot application incidents and escalate technical issues to the delivery unit/application maintenance teams (External technical providers). Monitor and control the assigned activities in small projects. Direct collaboration with business users, understand the needs, and collect requirements. Propose solutions to business needs by maximizing the features and benefits of Dynamics 365. Drive consistent usage of the Dynamics system and adherence to processes.
Job Requirements: Education:
Certifications on Dynamics 365 and related technologies. Preferably, bachelor's degree in computer science, information systems, or related studies. Preferably, Project management studies or certifications (PMI, Agile).
Experience:
5+ years of experience with Dynamics 365. Functional and Technical experience implementing Dynamics 365 Sales & Marketing and Customer Service and Field Service. Leading functional analysis. Configuring Dynamics 365 platform and modules. Coordinating or developing customizations. Coordinating or developing integrations with other systems (preferably with Oracle JD Edwards or SAP). Understanding of data models in Dataverse. Support to business users: Experience training business users in Dynamics 365 functionalities. Experience working with business users in the definition of business processes and requirements, preferably in Industrial or Healthcare sectors.
Languages:
English (Fluent written and spoken), Spanish.
Competencies:
Interpersonal skills. High self-management skills. Excellent written and verbal communication skills. Problem-solving and drive for results. Customer-driven. Open and receptive to new challenges. Willingness to continue learning about business processes and the technology (Dynamics).
Location: The position will be based in Madrid. Ability to travel 10% in Europe.
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