.JOB TITLE: GUEST SERVICE ATTENDANTUSUAL TIME OF WORK SHIFT: Varies with facility needs. Full-time or part-time positions, variable hours per week.BREAKS: Two breaks, and one 1/2 hour lunch, depending on shift.OVERTIME: As necessaryMACHINES USED: Office machines, tools, and equipment, desktop or laptop computer.TOOLS USED: General clerical office tools.ASSISTIVE DEVICES: Wheeled pushcartsSKILLS & ABILITIES REQUIRED: Speak, read, write, and understand the primary language(s) used in the workplace. Bilingual a plus.DESCRIPTION OF WORKPLACE/WORKSTATION: The work takes place at a variety of office locations within a hotel facility. The surfaces at the office locations are level, carpeted, tiled, or have wood flooring. All of the work locations are well-lit and temperature controlled. The Guest Service Attendant may be exposed for limited periods of time to various weather conditions when ambulating from parking lot to office areas, building to building or other outdoor areas. The position may require the operation of a motor vehicle, as assigned.DESCRIPTION OF JOB TASKS/PURPOSE: The Guest Service Attendant performs a variety of services for guests. Primarily, he/she registers arriving guests, assigns rooms, and checks guests out at the end of their stay. The Guest Service Attendant also keeps records of room assignments and other registration information in a computer database. When guests check out, the Guest Service Attendant prepares and explains the charges, as well as processes payments. He/She represents the establishment, and attitude and behavior greatly influence the public's impression of the establishment. When answering questions about services, check out times, the local community, or other matters of public interest, the Guest Service Attendant must be courteous and helpful. Should guests report problems with their rooms, the Associate contacts members of the housekeeping or maintenance staff in order to correct them. When necessary, the Associate will deliver basic necessities (i.E., toiletries) to guests if no other staff member is available. Depending on the property, additional responsibilities may include: Front Office Operations, Information and Services; basic bookkeeping;Advance Reservation Agent; cashier; and telephone multi-line operation.Major Job Functions Provide the highest quality of service to the customers at all times.Greet customers immediately with a friendly and sincere welcome.Utilize guest's names in interactions whenever possible.Promptly respond to all guest-related concerns including but not limited to complaints and special requests.Have a thorough knowledge of emergency and security procedures.Know how to clean guestrooms to standards.Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom.Know how to operate all laundry equipment.Keep maintenance personnel informed of all maintenance needs
