Come join the QuickBooks Digital Delivery, Product Operations Team as a Product Manager 2 responsible for contact us and customer routing products and experiences.
The Product Operations team works closely with our core product, customer experience, and help platform capability teams to serve our entire suite of small business digital help tools such as in and out of product help, account management, contact us personalization and more!
We're on a mission to create experiences that exceed our customers' expectations no matter where they are in their entrepreneurial journey from getting going to growing their businesses.
What you'll bring3 years of experience in product or program management roles in software/technology developmentThe ability to manage high complexity and cross-functional dependenciesStrong experience creating and managing planning structures, prioritization systems, schedules, risk analyses, and work management systemsExcellent communication skills with the ability to manage multi-level communication, coordination plans, and related trackingExcellent interpersonal skills and ability to work well in a dynamic, cross-functional team environmentExcellent facilitation skills with the ability to navigate effectively across functional teams and executive audiencesExcellent leadership skills with demonstrated ability to drive continuous improvementAnalytical thinker with the ability to assess and leverage diverse data sets to inform and influence strategyUndergraduate degree in computer science, electrical engineering, science, math, or a related technical discipline required; MBA a plusHow you will leadConduct end-to-end analyses and experience reviews to document insights and opportunities to improve customer experienceWork across functional teams to create the overall strategy and prioritize requirements for technology or features that support desired customer and business outcomesWork with partners to develop strategy and roadmaps for delivery of key customer experiences and outcomesDevelop strong business cases using data and insights to illustrate and advocate for needs across spacesConduct customer research and develop rich customer immersion experiences to drive increased customer empathy and awareness across dependent teamsLead readiness efforts and coordination to support critical projects and technology launchesContinuously monitor usage and performance metrics to inform strategy and deliveryOther duties as required to support team success
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