.Company DescriptionNestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.Job DescriptionPrimary ResponsibilitiesGreet the guest, present menu, help with guest choice, making suggestions, takes order and serves food & beverage according to standard procedures.Set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.Process drink orders in proper calling order directly from service staff, to check for correct number of drinks and manage billing quickly and efficiently.Make all cocktails in accordance with beverage standard, using full standard measures.Limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.Ensure that the bar is stocked and all side opening and closing duties are completed.Clean glasses, utensils, and bar equipment.Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.Check on guest satisfaction, attend to guest needs and complaints with proper follow up by informing the Management or Senior Team Leader.Present check, perform cashiering function, bid guest farewell and invite them to come back.Maintain cleanliness of work place by performing clearing functions.Attend all meetings and trainings as conducted.Perform food runner duties as required.Answer phone calls.Carry out light cleaning and maintenance of bar/restaurant.Dispense beverages.Take table reservations and effectively control the flow of the guests in the restaurant.Comply with hotel and department policies and procedures at all times.Help implement work simplification and necessary changes.Ensure miss-en-place is carried out before each shift.Follow up in proper billing procedures.CompetenciesAbility to ensure that hotel's standards, policies and procedures within food & beverage operation are applied.Ability to prioritize and organize work assignments, delegate work.Ability to direct performance of food & beverage management and follow up with corrections where and when needed
