Company Description Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
Job Description Consistently offer professional, friendly and engaging service.Exceed guest expectations.Extensive food, liquor, beer, wine and cocktail knowledge.Prepare basic beverages for guest service up to and including basic cocktails.Interact with guests in a way that makes them feel special.Proper and friendly service when in contact with all guests.Comply with liquor laws.Maintain accountability, both personal and financial.Control bar costs.Maintain cleanliness and organization of bar prep area and bar.Control cost and waste.Close out paper work thoroughly.Maintain extensive knowledge of menu, food preparation techniques.Be pro-active by assisting co-workers.Support and assist Managers.Be proficient with all aspects and services of the property.Be familiar with all food outlets and amenities within the property.Be knowledgeable of general city information as well as hotel history.Be an ambassador for the department, the property and the brand.Maintain regular and predictable attendance.Other duties as assigned.Qualifications Previous customer service experience required preferably in upscale setting.Previous bartender experience required.Previous point of sale system experience preferred.Excellent communication and organizational skills.Strong interpersonal and problem-solving abilities.Highly responsible and reliable. Can work with minimal supervision.Ability to work well under pressure in a fast-paced environment.Ability to work cohesively with fellow colleagues as part of a small team and independently.Ability to focus attention on guest needs, remaining calm and courteous at all times.Successful completion of server position training program.Must Pass Food, Beverage and Service Knowledge Quizzes.Must have previous experience serving in a luxury environment.Additional Information What is in it for you: Competitive Salary and BenefitsDiscounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.Opportunity to develop your talent and grow within your property and across the world!
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