Are you a caring person with a natural ability to put people at ease, develop relationships and ensure the highest level of customer care? If so, you belong at Bromford!This bank role would be ideally suited to you if you have spare time in your week to cover shifts, sometimes at short notice. Your purpose is to provide ad-hoc housing-related support to vulnerable people who live on our schemes.Being a bank independent living scheme officer is a challenging but hugely rewarding role empowering our customers to thrive in their homes. You'll have regular customer contact, complete annual independent living reviews, manage communal repairs and be responsible for H&S checks on site.The right person will be compassionate and patient and have a real understanding for the needs of older people. You will need to be visible to customers, visiting sites regularly, so the role will require a good amount of travelling. You will develop relationships, be that essential point of contact for our older residents and make a difference.This role is available as a zero hour contract, supporting our schemes across Tewkesbury and the surrounding areas. An enhanced DBS check is required as well as a full UK driving licence as you may need to support other schemes from time to time.You Will Be Someone WhoIs curious and doesn't shy away from having difficult conversations.Is tenacious and resilient - doing what it takes to achieve the right outcome.Has a track record of being self-motivated, flexible and able to manage your own workload.Has a reputation for influencing, negotiating and building positive relationships.Has experience of working with older people, in a customer focused environment.Has experience of understanding and working within policies, procedures, and code of conduct.The closing date is Thursday 26 September with interviews taking place at our Shannon Way office.Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.About UsWe are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.Diversity StatementWe are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.Great Place To Work CertifiedBromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.BenefitsFlexible benefitsLearning and developmentPrivate medical coverWork-life balancePay and financial wellbeingHealth and wellbeing
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