Job Summary
. Unit Manager – Risk Containment Unit/Senior Unit Manager – Risk Containment Unit
Job Purpose
This position is open with Bajaj Finance ltd.. . Ongoing review of Process design for an effective operational process with an objective of zero process gap and 0 fraud exposure . Establish and lead Center of Excellence for Risk Containment Unit
Job Duties & Key Responsibilities
. Duties and Responsibilities – 1. Planning . Interact with respective process owners within Risk Containment Unit to identify the problem areas and brainstorm on probable solutions . Track all open issues new developments for effective monitoring and timely closure . Review changes in the front-end applications that have an impact on the fraud risk or exposes customer's data to the external parties . Horizontal review of all products to replicate best practices as per the requirements and design of respective products . Planning of Annual Operating Projects for the Unit as well as Long Range plans to optimize the operational processes and introduce new technologies . Carry POCs/Pilots to validate the benefit hypothesis before creation of requirement documents . Business testing of new functionalities before deployment to ensure all scenarios are covered . Post-production movement tracking of functionalities 2. Execution . Review important operational metrics (TAT/Touch/Friction/Productivity/Throughput) and ongoing KPI/KRI monitoring to assess effectiveness/functioning of deployed capabilities . Continuous RCSA on the entire process lifecycle to determine the gaps that have led to frauds or may lead to frauds in future . Engage with Business/COE functions for new plans/projects so that the RCU adjustments can be done well in advance . Collaborate with the RCU team on field as well as HO . Conduct feasibility analysis through cost and efforts involved vis–vis benefits 3. Team management and coaching 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) . Ongoing changes across the Business processes horizontally which are completely different in nature for each business ranging from B2B business to Payments to B2C & SME . Smaller changes within the ecosystem that impacts the front-end as well as back-end processes . Collaboration with multiple business/risk/CoE teams to ensure all products are covered . Multiple projects/tasks within each product and stringent timelines . Requirements keep changing even after the BRD has been signed off and there is a need to go back to the development team. This impacts project timelines and creates friction as a lot of the work needs to be re-done.
Required Qualifications and Experience
. Educational Qualifications a) Qualifications . Minimum Qualification: MBA (IT/ Operations) preferred b) Work Experience . Minimum 2+ years of experience in COE or PMO role with basic understanding of lending process . Ability to straddle across both functional and technical side, flexibility and humility . Logical reasoning . Acumen to understand fraud trends and setup detective/preventive controls . Hands on experience of Salesforce platform is preferable
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