Job Summary Assistant Manager – Debt Management Services – Cards Job Purpose This position is open with Bajaj Finance Ltd. Job Duties Key Responsibilities Responsible for Field Debt Collection of Credit Card in the respective location.
Personal Visit to high POS and Critical customers.
Identifying the Collection Agencies in the respective Location for Capacity building.
Managing Agencies and Collection Executives of Agency.
Ensuring timely allocation in automated or manual environment.
Delivery of Critical Collection Performance metrics in the location for Cards.
Ensuring legal guidelines are complied for entire collection structure in letter and spirit.
Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
Ensure adherence to the Code of Conduct.
Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
Handle customer issues escalations.
Ensuring documented feedback and action taken on all cases in soft buckets.
Ensuring adequate Feet on Street availability bucket-wise / segment-wise.
Report for support on mechanism for legal / police issues.
Ensuring audit queries are complied with ensuring corrective and preventive action.
Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.
Required Qualifications and Experience Demonstrated success achievement orientation.
Good communication skills.
Negotiation Skills.
Strong bias for action driving results in a high performance environment.
Demonstrated ability to lead from the front.
Good Interpersonal skills.
Working knowledge of computers.
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