Job Title: Back Office team lead for Bank Guarantees processing
Corporate Title: Associate
Location: Madrid
Overview
The Trade Operations team is responsible for handling all trade products including Bank Guarantees, within the Operations Team in Spain. The team is responsible for the accurate and timely processing of all types of guarantees. This includes the processing of time-critical, complex transactions on behalf of the Bank's internal and external clients. The team undertakes the complete and accurate capturing of Domestic and International Bank Guarantees.
The team focuses on ensuring that procedures are properly executed to reduce processing risk and identify potential areas for process improvement, whether internally within the Bank or for our clients. The Operator will report into the Local head of Trade Operations.
What We Offer You
The new joiner will be leading a healthy, engaged, and committed team.
The current team consists of experienced people in Bank Guarantee products for large corporate clients.
The work will be performed in an international environment and reporting to the Trade Finance Operations head.
Your Key Responsibilities
Responsible for the team that performs day-to-day processing of Bank Guarantees, to meet agreed customer service level agreements and review outstanding transactions.
Manage and ensure compliance with internal policies and audit and regulatory requirements.
Responsible for responding to ad-hoc issues or client queries on a timely basis, ensuring all communications have been responded to accurately.
Actively support transformation and/or optimization initiatives to improve the efficiency/effectiveness of the process.
Produce and manage MIS and control reports for processes.
Ensure EOD controls are adhered to daily.
Proactively develop and maintain professional working relationships with colleagues (locally and globally), stakeholders, and respective support areas.
Your Skills and Experience
High experience in Trade Finance Products including Bank Guarantees.
Experience in team management.
Excellent verbal & written communication along with a dynamic & confident approach.
Team player who fosters team spirit in a global setting.
Must have a high level of English.
Strong and well-developed relationship/stakeholder skills.
Degree in Business Administration or Law.
Our values define the working environment we strive to create - diverse, supportive, and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights, and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
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