Location: Europe, remoteSalary: up to 90.000 EUR annually (compensation gross differs depending on location and local taxes)Form of employment: Contract of employment or B2B contract (self-employed) We are a fast-growing tech company created by experienced international talents.
Our product is a top-rated, AI-driven customer service platform for small and medium businesses.
Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool.
We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.
Here are a few facts about us: We are among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024.
We currently rate at 4.7/5 in Shopify and G2.
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
The new Tidio AI feature (Lyro) answers up to 70% of customers' questions in seconds and is available to users even on a free plan.
We currently hire over 170 fantastic people.
In 2022, we secured $25 mln in a Series B Investment round (check TechCrunch's article).
In June 2023, our monthly MRR exceeded $1M.
By joining Tidio as a Product Manager, you will become a crucial member of our Product Team.
You will work closely with the Lead Product Manager and take responsibility for our Integrations, OpenAPI, Marketplace & Lyro AI solutions which require external data sources.
As the Senior Product Manager, you will: Work alongside Machine Learning, forging real-time data solutions for Lyro AI Agent.
Be responsible for our integrations ecosystem, including Integrations, OpenAPI, Tidio Marketplace & Software Partner Program.
Monitor relevant metrics, identify issues and potential opportunities for PLG.
Develop comprehensive and well-researched product artefacts, such as Business Cases/ Epics & Roadmap providing clarity to the business.
Work closely with your immediate team, including an Engineering Manager, Engineers (Backend, Frontend, QA) and a Designer.
Communicate effectively to the broader business including product roadmap, new features and answers to other team's inquiries.
Work hand in hand with the Lead Product Manager to agree objectives, leading metrics and prioritise initiatives.
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