The Academy Coordinator reports directly to the Operations Academy Leader.
As Academy Coordinator, you will support the design, delivery, and ongoing management of the Sabio Academy within Madrid.
The Sabio Academy identifies and recruits the highest aptitude grassroots talent into Sabio's Managed Services and Professional Services, proven areas for developing the best technical, operational, and customer-focused talent in the CX industry.
Assisting the Sabio Academy in Madrid, you will help design and deliver quality learning and development programs that meet the strategic demands of Sabio, developing talent to meet current and future skill demands within Managed Services and Professional Services, and the wider Operations function of Sabio Group.
This role will support and help to manage all areas of onboarding and developing Academy Delegates, including graduates, interns, and apprentices throughout their Academy program within Sabio.
To fulfill the requirements of succession planning and other strategic designs, knowledge of some of Sabio's learning requirements across different areas, including technical certifications and business partner requirements would be beneficial, although training will be provided.
Job ResponsibilitiesInteraction with Academy Delegates:With support of Operations Academy Leader, line manage several Academy Delegates through the program.Participate in the recruitment process.Conduct monthly 1 to 1 meetings with line reports.Support students facing academic difficulties or overall challenges within the program.Using student feedback, identify ways to improve and streamline the Academy Program.Interaction with Teachers and other Departments:Liaise with rotation managers and Technical Leaders to communicate specific delegate requirements, request feedback, ensure delivery of program, etc.
and provide ongoing support to students and rotation managers.Collaborate with other Sabio departments - such as People department, Marketing department, IT Department, etc.
- in order to ensure a successful delegate experience.Maintain and enhance academic guides and all other materials.Take part in and help to organise promotional activities such as recruitment fairs, delegate events, and team building exercises.Skills, Knowledge, and ExpertiseExperience in global management education, or working with business schools, is a plus.Knowledge of Contact Center Technologies such as Genesys, AWS or Twilio, Salesforce, Voice Automation, and Conversational Bots.Strong project management capabilities.Experience in multi-stakeholder environments, as well as excellent communication skills with a passion for learning and development.Analytical, organisational, and problem-solving skills.A good level of written and spoken English.Job BenefitsThis is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include: Pension SchemeRemote/Flexible workLife insuranceHealth InsurancePlus many more!Benefits are dependent on your base location. About Sabio GroupTHE DIGITAL CX TRANSFORMATION COMPANY Why Sabio?
We bring together expertise in cloud migration, cutting-edge CX technologies, and powerful customer insight to deliver exceptional end-to-end customer experiences.
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