10+ years' experience in large-scale project/program management.
Demonstrated ability to deliver against high standards under tight deadlines and to be flexible in shifting priorities according to business needs.
Able to travel internationally (up to 35% of the time).
Program Management experience that includes managing multiple cross-functional projects and initiatives in the Employee Experience, Diversity and Inclusion, as well as Corporate Social Responsibility fields is essential.
Passionate advocate for employee engagement and experience, across all levels.
Excellent written and oral communication skills, with the ability to communicate complex information in a coherent manner.
Strong data analytics and presentation skills.
Demonstrated ability to influence and consult with others, delivering in a customer-centric manner.
Desire to think beyond traditional employee experience initiatives and to innovate in this space.
Ability to take initiative and be proactive, without waiting for direction.
Comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts and individual perspectives.
Possess a strategic approach to problem solving; able to anticipate potential reputational issues.
Ability to exercise high judgment and persuasion, particularly in narrow time-frames.
Willing to roll up one's sleeves and get work done, even when at times it's outside the scope of the job.
Keenly focused and able to pay painstaking attention to important details.
Job Summary The role of the WW Employee Experience Leader is the leader for employee engagement, supporting Selling Partner Support (SPS) across the Americas, India, and EMEA regions, including the development and implementation of employee communication and engagement strategies, programs, and experiences.
The role would suit a tenacious, detail-oriented people person, with a passion for creating great experiences, an ability to lead through ambiguity, and the agility to navigate a large-scale, complex business.
The ideal person will be a role model for diversity and inclusion and able to help create a growth culture based on learning, coaching, and problem solving.
Key Amazon leadership principles for the role include, but are not limited to, Customer Obsession, Earns Trust, Dive Deep, and Invent and Simplify.
The role will help shape the employee experience strategy using Connection data, direct employee feedback, and industry best practices.
It will also proactively guide regional leadership through quantitative and qualitative data, drive change in response to employee sentiment, and report progress through several communication channels.
The role will work within the World Wide SPS Operations organization, partnering with other regions and key stakeholders to create cohesive programs, while working locally to continue to provide location-specific options.
A critical function of this role will be to provide program management leadership for locally based EE Champions (EECs) as they conduct focus group discussions and support the creation/implementation of team-level action plans in partnership with leadership, employee forums, and affinity groups.
Core Responsibilities Work as part of a global team, developing innovative internal communications strategies, clear narratives, and scalable tactics that are tailored to, and engage, the Selling Partner Support employee base.
Share responsibility to develop the employee experience, career growth, engagement, as well as diversity and inclusion strategies in Americas/EMEA, including specific communication strategies, programs, and content.
Proactively build and manage relationships with key internal stakeholders across a range of businesses, functions, and locations.
Provide expert internal communications counsel to Operations stakeholders and senior leaders within the organization, taking account of the legal and HR considerations across the regions.
Be the employee experience advocate, representing and protecting this through all strategies and decision-making.
Lead an extended virtual team of PMs and Ops leaders to deliver a robust agenda of regional and global deliverables.
Work to ensure that Selling Partner Support teams have a strong community and social responsibility engagement plan, in line with worldwide tenets and guidance, to ensure SPS is a good neighbor in the communities we operate.
Key Deliverables Include Drive accountability and attainment of the SPS Employee Experience vision and goals, as stated in our annual operating plan.
Work closely with the Employee Experience Champions (EECs) to ensure our approach to optimizing employee experience in SPS is comprehensive and aligned across multiple countries.
Build strong relationships with Site Leaders and HR across their assigned geography, co-creating action plans for employee experience initiatives and providing regular updates and counsel.
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