Description Our Mission
At Palo Alto Networks- everything starts and ends with our mission:
Your Impact
- Lead client's onboarding experience, adoption, and expansion across a range of relationships.
- Develop a strong partnership with customer shareholders, channel partners, and executive sponsors to drive product adoption.
- Be a customer advocate in influencing product roadmap and improvements.
- Coach customers on how to establish and implement their Cloud Security change management, governance, and center of excellence programs.
- Identify and escalate risks to the customer and support team to achieve client success.
- Gain deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments.
- Address and associate business benefits to align with emerging and evolving needs.
- Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns.
- Build relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities.
- Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement.
- Leverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above.
Your Experience
- Experience working with Cloud platforms (Web Services, Google Cloud Platform, Azure) or in cybersecurity.
- Previous experience with a SaaS solutions company and/or an enterprise software company.
- Experience working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption.
- Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers.
- Highly data-driven with a dedication to following the process.
- Passionate about driving and tracking a consistent engagement process with all customers in your portfolio.
- Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges.
The Team
Our Customer Success team is crucial to our success and mission. As part of this team, you'll be responsible for some of our most strategic customers in the EMEA region. You'll be enabling, guiding and consulting customers through their deployment and adoption journey of Prisma Cloud. Working across all levels within your customers' organisations and partnering cross functionally within PANW. You'll be ensuring that your customers are successful with our product and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: We can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability.
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