Our mission?
Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools.
Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers.
Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what's right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive.
We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents.
Join us in building a workplace that celebrates diversity and individuality.
Join our team as a Customer Success Manager for Regate by Qonto, to empower and expand our client base in Spain, focusing on accounting experts and SMEs with 50+ employees.
In collaboration with Carlos Luis and another CSM Spain, you will be pivotal in localizing processes and scaling our operations in this vibrant market.
As a Customer Success Manager for Regate by Qonto, you will:
Onboard and fully train new clients, ensuring they derive maximum value from our products. Serve as the main point of contact for operational support, resolving issues swiftly and effectively. Recognize and capitalize on upselling opportunities, enhancing client engagement and product utilization. Customize and enhance operational processes to fit the unique needs of the Spanish market. Collaborate closely with the Sales, Product, and Operations teams to align strategies and optimize client satisfaction. What you can expect:
Rapidly growing Spanish market with recent strategic partnerships. Autonomy, innovation, and customer-centric processes. Successful integration and partnership with Sage Despachos. About your future manager: Carlos Luis who leads by example and fosters a trust-based environment.
He values autonomy, encouraging team members to take ownership of their work while providing support and guidance to help them grow and succeed.
Joining the team, you will have the opportunity to work with driven people managing every aspect of the customer post-sales lifecycle, as well as with other verticals like Sales and Product.
About You:
Experience: you have at least 3 years of experience in total in a customer-oriented role.
If possible, with one significant experience as a Key Account Manager/ Customer Success and/or Customer Care.
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