Description:
Join our great team in the exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food companies worldwide, holding together brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso.
Our purpose is to make food the world loves.
Our mission is to always better understand the food tastes and preferences of our consumers and to know how to respond with increasingly tasty and more natural products that add fun and fantasy into everyday life.
To enable our mission and purpose, we try to live according to five pursuits:
Put people firstMake food with passionEarn people's trustBuild a culture of creatingTreat the world with care
We are recruiting exceptional customer service professionals to be part of a Multilingual Consumer Affairs department to immerse themselves in the brand and deliver a first-class service to our customers and consumers.
The role will require you to develop a sound understanding of the product and services and to embrace company values as your own.
You will respond to consumers' questions and complaints regarding various products, resolving contacts in a skillful, professional, and empathetic manner.
Your goal will be to ensure excellent service standards, responding to consumers in a timely manner whilst maintaining high customer satisfaction and going above and beyond expectations.
Requirements:
Fluent level of Swedish with exceptional grammar and spelling skills in spoken and written (knowledge of other languages is a plus).Very high level in English.Demonstrated track record in delivering exceptional customer service ideally within a client-facing role.Experience within FMCG/household goods will be considered favorable.Proactive approach to problem solving.Strong teamwork and work ethic.Administrative skills with a strong eye for detail.Excellent listening, empathy, and questioning skills.Demonstrated resilience and conflict management.Ability to handle multiple tasks, details, and interruptions.Excellent probing & needs discovery skills.Open to giving and receiving constructive feedback.Willing to learn with a "to do" attitude.Agile mindset. Benefits:
Part-time position, 20 hours/week Monday - Friday 9:00 - 13:00.€17,000 gross per year pro-rata.Permanent contract (with 1 month probation period) and very good career prospects.Excellent work environment with daily employee engagement activities.Access to complimentary products across our brands while on the job. About Us
CPM is an international agency specialized in contact center and digital marketing solutions.
We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients. CPM International does not discriminate based on race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.
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