.Johnson & Johnson is currently seeking a Warehouse, Distribution & Customer Service Lead to join our Supply Chain Deliver team located in Bandar Sunway. At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.Position Summary: The Customer Service and Warehouse & Distribution Lead will be responsible for Customer Services, Warehouse and Logistics Operations as well as execution of company strategies in these areas. He/she will provide leadership to the employees and manage the relationships with the 3PL partners and distributors and intermediaries managing these functions for MedTech business. He/she will be responsible for ensuring the day-to-day operations are run in a safe and compliant manner in line with J&J Revenue and Inventory compliance, EHS&S, Quality, Regulatory, SOX and HCBI policies & standards. Champion a culture of continuous improvement across quality, safety, cost, efficiency, and customer service.Key Responsibilities: Supervises the day-to-day order management activities of customer service representatives and 3rd party Logistics / Distributor teams.Collects data and prepares routine reports for management review.Strengthen Operations and collaborate with 3PL/4PL for any process improvements.Report and communicate the results from process improvement efforts to division leadership.Lead monthly or quarterly performance review with 3PL / 4PL.Monitor performance and improvement in key metrics.Ensuring customer service level is maintained by 3PL/4PL as per SLA and monitor improvement action plans up to completion and effectiveness check.Participate actively in alignment and adherence to business objectives, policies, and procedures