Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a main focus on Innovation, is looking for a Project Manager.
Main duties: Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions.Share with the project team the client's vision, objectives, and expectations.Assign and supervise team tasks, managing assignments, vacations, and absences during the project.Manage project progress to ensure deadlines, scope, and budget are met.Facilitate change requests to ensure all parties are informed of schedule and budget impacts.Provide visibility of project progress to the client and Customer Success Manager (CSM).Lead follow-up meetings and steering committees.Alert operations management of potential deviations.Establish communication and risk mitigation plans.Monitor all incoming and outgoing project documentation.Ensure project deliverables adhere to quality standards.Lead project demos for the client.Lead the resolution of issues arising from project implementation.Lead the relationship and pursue customer satisfaction regarding the project.Ensure project objectives are met.Evaluate the project afterward and identify successful and unsuccessful project elements.Responsible for sending customer satisfaction surveys regarding the project.Identify potential Up & Cross-Selling opportunities for the account.Lead team retrospectives and identify potential internal improvements.Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills. Experience needed: 5+ years of experience in PM roles.3+ years participating in end-to-end CRM implementation processes.Experience working with agile methodologies (SCRUM, Jira, etc.).Medium – high level of English. WHAT DO WE OFFER: Permanent contract.Flexible Schedule.Balance your professional and personal life.Certifications plan.Home Office.Flexible retribution (public transport ticket, Ticket restaurant, etc.).Health insurance.Professional development. About us: Our mission is to accelerate the business experience (BX) of its customers. Our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer Omnichannel Experiences in fields such as Customer Services, eCommerce, Analytics, or Marketing. We target companies from different fields such as Retail, Life and Sciences, Manufacturing, Education, Non-Profit, and NGOs. We are one of the top 3 partners of Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what they do. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning Salesforce Consulting Partner.
Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: Talent, flexibility, commitment, and innovation. We bring them to everything we do. Together We Grow.
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