.Position Summary Salesforce Business Analyst drives the efficiency and effectiveness of our growing Salesforce team to help them thrive while ensuring best practices.
Salesforce Business Analyst is a trusted advisor on all Salesforce related topics.
They are a vital bridge between business and technology.
Day-to-day you will provide requirements gathering, Salesforce administration, building configuration, reports and dashboards, project managing more complex initiatives and leading user training.
Role and Responsibilities Drive the requirements gathering process, working with clients and end users to gather, understand, and define business requirements.
Interact with business users across all functional areas in Teladoc Health.
Develop user stories and future state process flows to support the design and development of Salesforce solutions.
Communicate complex business needs into clear, actionable systems requirements, researches and evaluates alternative solutions.
Work collaboratively with team members to design a solution that will meet Teladoc's business requirements and fulfill user stories.
Document requirements in the form of use cases.
Demonstrate solution functionality to business stakeholders as needed.
Design and participate in end-user acceptance testing.
Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization.
Collaborate with the Product Owner on requirements, business value scoring and success metrics.
Collaborate with developers to test and verify that solutions will meet the business requirements.
Identify gaps and analyze downstream impacts of business requirements and make recommendations for improvements and/or additional requirements within assigned business areas.
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.
Develop organizational change management framework, communication, training, and post implementation support in conjunction with the Salesforce team.
Demonstrate an understanding of technical details and solutions.
Coordinate the evaluation, scope, and completion of new business requests.
Maintain updated system documentation and related SFDC policies/procedures.
Execute declarative configuration changes.
Participate in training content development and Administrator and end-user training delivery.
Manage, control and monitor related projects in terms of scope definition, elaborate a plan, track project progress and identify and solve issues to ensure project success.
Collaboration with other agile and multidisciplinary teams.
Participate in day-to-day basis for medical platform in troubleshooting, incident, and problem resolution.
Skill Requirements/Preferences Bachelor's or master's degree in business, Computer Science, Systems Engineering, or other related field required.
Minimum 3 years of experience with the Salesforce platform