(B271) - Sap Sd-Cs Lead Consultant (M/F)

Overview: Wipro Ltd, with 75 years of expertise, delivers Global Information Technology, Consulting and Business Process Services in Cognitive Computing, Hyper-automation, Robotics, Cloud, Analytics, and Emerging Technologies for international leading organizations across the World in diverse domains such as Aerospace and Defense, Capital Markets, Banking, Retail, Utilities, Platform and Software Products, Healthcare, Insurance, Oil and Gas, and many others. Alongside large international partners, we strive to empower our clients' success. With over 200,000 dedicated employees serving clients across six continents, our values are: be passionate about client success, treat every person with respect, be global and responsible, and uphold unyielding integrity in everything we do.We are actively looking for a SAP SD-CS Lead Consultant in Madrid, Spain. Both Spanish and English speaking are mandatory for this position.Qualifications:Minimum 6 to 8 years of working experience in SAP SD-CS modulesSales & Distribution skills experienceCustomer Service skills experienceStrong communication skillsEnglish speakingSpanish speakingRoles & Responsibilities:Customer connect daily/weeklyDaily connect with team on the SD tickets statusMonitor SD-CS tickets in all landscapes for inflow and outflowAnalysis and review of the solution for the ticketsGuide the team for faster resolution in the complex ticketsPrepare/Support for Knowledge articles in the SD moduleTrain new joiners/juniors in the SD-CS moduleMeeting KPIs & provide status to the Customer on the SD ticketsInterviewing and supporting for team building
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