B2B Technical Support (Dutch Speaker)

Do you possess a positive outlook coupled with a proactive mindset?

Are you eager to delve deeper into understanding customer satisfaction within the IT realm?

Would you be enthusiastic about becoming part of a flourishing global IT enterprise?

If so, this could be your gateway to entry!

Tasks Your responsibilities and impact as a B2B Technical Support Agent will be: Addressing any B2B partners' IT-related issues that may arise throughout their workday Assisting customers through various channels such as email and phone Recording and documenting calls using the ticketing tool Elevating issues to the relevant teams for resolution Enhancing and sustaining customer satisfaction levels Collaborating with direct teammates and various departments through effective communication Requirements Skills, qualifications, and interests you need to succeed in this role: You speak Dutch and English fluently You are interested in learning more about IT You display analytical and systematic problem-solving abilities You possess outstanding communication skills and the mindset of a team player You are reliable, punctual, and looking for a long-term employer You are in possession of a passport (if you don't have the NIE and SSN already) You live or are willing to relocate in a radius of 100 km away from Barcelona Benefits What's in it for you? €1.710 gross/month 39hrs/week (from Monday to Friday, rotative shifts between 7:00 - 17:30) Working 2 days in the office, every 2 weeks (4 days a month) 1st month of training will be in the office in Barcelona, 2 months of training on-site in Belgium to meet the team and the company Accommodation, food, and transportation allowance in Belgium provided An indefinite contract Private health insurance The opportunity to work and grow in an established multinational company with a global presence A generous restaurant voucher Fully-paid training Career development and leadership program opportunities Free language courses in Spanish, German, French, and English An uplifting and supportive team to become part of
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