.```htmlWant to deliver tech with purpose, with people who care? Use your customer support and technical skills to help keep children safe online.Who we are?Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the 'Linewize' brand in North America and Asia Pacific, under the 'Smoothwall' brand in the UK, and under the 'Qoria' brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 23 million children safe in 100+ countries around the world.Position Overview:We're seeking a friendly and enthusiastic Customer Success Technical Engineer to help us support School IT Directors across Spain and abroad with the deployment of our online-safety platform. You will help schools deploy the Qoria Linewize cloud solution to student devices via MDM technologies. You will also become an expert on the tools and features that are part of the Qoria suite and best practices around client setup and configuration, as well as troubleshooting and problem resolution. Coordination with other departments to optimize issue resolution processes will also be part of your role.This role requires an understanding of MDM platforms that are used to deploy business software as well as knowledge of networking and VLANs. The ideal candidate will be bilingual in Spanish. You'll be part of a global support team and report to the Head of Customer Success for EMEA and work closely with the VP Sales (EMEA) in Barcelona.As a B2B Customer Success Technical Engineer, you will:Strong Network understanding (e.G. VLANs, firewalls, Switches) being able to understand how a school network works.Diagnose, research, troubleshoot, and provide solutions to related technical issues, both internally and on the customer's site. We contact the clients through videoconference.Integrate and deploy the Qoria solution through different MDM's. Become the subject matter expert for issues related to the endpoint software and its integration into the customer's enterprise environment.Coordinate with other departments globally and optimize the issue resolution process.What you bring to the table:Technical understanding and experience managing Windows, Mac, Chromebook, and iOS environments; and related tools like Active Directory, Apple Business Manager and Google Admin.Working knowledge of MDM and classroom tools such as Jamf, Intune and Google Admin Console and Google Classroom.Focused on delivering quality and timely response to issues, from start to finish.Experience in communicating with high level stakeholders
