ABOUT In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.
Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest range of DIY and gardening products online (+19 million products references).
Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.
The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.
CONTEXT Already positioned as Europe's leader in online Home Improvement, ManoMano continues to grow its business by developing the ManoManoPro platform, dedicated to Home Improvement professionals. Europe's €200B B2B Home Improvement market has a tremendous potential to be disrupted by a digital revolution. ManoMano launched the Pro platform, that targets the small construction companies, in 2019 in France, 2020 in Spain and Italy, and in 2022 in UK and Germany!
TEAM The B2B sales team mission is to provide support both technical and digital to make sure our Pro clients buy easily on our platform and develop a repeat purchase habit. The B2B sales team is composed of ~50 agents split between our 3 regions: France, Southern Europe and Northern Europe, and a transversal support team in charge of performance, quality, training, tools and process. Your mission? Advise and support our German Pro customers and make human support the cornerstone of our customer experience!
MISSIONS Give the best support to pro customers who call us: accompany our pro into their purchases and ManoMano Pro website's handling.Generate additional BV through outbound calls, hot leads generated by existing customers (ex: abandoned cart).Give technical advice on our pro specialities: plumbing, sanitary, heating, electricity, toolings, construction works, etc.Maximize satisfaction of our customer and stimulate repurchase: provide reinsurance on delivery and inventory, optimize shipping fees, etc.Be a part of a new team! Participate to new Sales initiatives adapted to your market.PROFILE A solid experience, including in sales or in an activity with customer contacts.German native, English fluent.Good knowledge in products and expertise related to construction is a plus.100% customer centric.Good digital culture.Autonomous and adaptable (able to work in a constantly changing environment).Team spirit and excellent interpersonal skills.
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