Are you passionate about providing top-notch customer support? Do you thrive in a fast-paced environment, skilled at managing customer inquiries with precision and care? We have an exciting opportunity for a Technical Advisor within a leading electronics company specializing in TV and audio entertainment.Your responsibilities and impact as a B2B Customer Service Representative will be:Managing financial transactions, including refunds, manual charges, and payment inquiriesFacilitating the onboarding process for new B2B customersUpdating and maintaining merchant information in our DatabaseAddressing merchant inquiries about their POS account financial status with WorldlineProviding timely and professional customer service via email and phoneEnsuring excellent service standards and high customer satisfaction levelsHandling a current average call volume of approximately 5%, with occasional support during call overflow periodsSkills, qualifications and interests you need to succeed in this role:Strong proficiency in financial transactions and payment processingExcellent customer service and communication skillsDetail-oriented with accuracy in data entry and record-keepingCapability to handle call volume and assist during overflow periodsInterest in providing exceptional customer servicePassion for resolving financial inquiries and assisting merchantsEnthusiasm for learning and adapting to new systems or processesWhat's in it for you?A full-time job, 40 hours a weekCompetitive Salary: €1450 gross + €145monthly bonus based on KPIsWork Schedule: Monday to Friday: 09:00 to 21:00; Saturday: 10:00 to 19:00 (depending on the project)Relocation package with 4 weeks in an AirbnbFully paid training and reimbursement of your flight ticket within the first salaryPrivate health insurance with dental careWorking a warm country during the winterA company that offers you not just a job, but a full experience abroad :)Your Future Company:2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.Related tagsJOB SUMMARY
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