Webhelp is seeking a dynamic and ambitious Team Manager to lead and manage our sales team in Valencia. Team management is a mix of strategies and actions that brings a talented group of people to work together as a team and accomplish a common purpose. The team manager is someone who can keep the talents motivated and help them achieve the team's target, thereby providing exceptional service that suits the needs of our high-profile clients. Are you an exceptional leader with a passion for mentoring and developing a team to reach their full potential? Are you an experienced sales leader with a proven track record of achieving targets? If so,we have the perfect opportunity for you!Primary functions Ensure team achieves the agreed Service Levels and Revenue target.Organize recurrent governance model with your customers to review the service levels.Provide performance statistics and reporting to the customer as required.Ensure the introduction and transfer of WEBHELP best practices including but not limited to recruitment, reporting, motivation, staff retention, training, and escalation.Build strong productive working relationships with your customers and their management teams.Manage performance of direct reports using appraisals, objective setting, training, development, and performance improvement plans.Manage all disciplinary issues effectively.Hold regular team meetings and ensure regular communication to motivate the staff.Conduct one-on-one meetings with your team members.We offer: Full time (39 hours/week) and a long-term contract.Schedule: Monday to Friday from 08:30 - 17:30.Start date: Immediate.23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked).Knowledge & Key Skills: Essential Strong sales and pipeline management skills.Operational/business management experience.Strong people management skills - interpersonal skills, appraisal skills, interviewing skills.Ability to work alone, under pressure, and to deadlines.Ability to implement and manage change.Excellent communication skills at all levels.Excellent decision-making/problem-solving skills.Demonstrable management experience within an outsourced service delivery environment.Native German Language and fluent English.Follow the security rules of the company.Ability to motivate, encourage, and coach others to develop strong relationship-building and sales skills.Familiar with business processes, tools, and CRM systems.Desirable Additional Language Skills (Spanish).Previous international experience.Educated to degree level or above.Business knowledge and commercial awareness.We offer a competitive compensation and benefits package and opportunities to grow within the company. The period of holiday entitlement is fixed by mutual agreement between the company and the employee.#J-18808-Ljbffr