Role Purpose
The Business Intelligence & Operations Specialist is a key role to support excellence and efficiency within the Sales team.
This role enables flawless processes, smooth rhythm of business execution, and effective tools functioning.
The role will consist of two main parts and sets of responsibilities:
Business operations supportData analysis, maintenance and supportKey Responsibilities
This role has a significant impact on the performance of the team and execution excellence, driving several important topics:
Business Operations Support:
• Rhythm of the business management: scheduling, preparation, follow-up communications (Sales ROB, ORBs)
• Pipeline data quality management, pipeline hygiene/health maintenance (MSX)
• Regular communications support: design, preparation, sending out, follow up on questions
• Decrements control and analysis of their impact on the business
• Key reports data quality management: raise technical tickets in case of errors, follow up on resolution
• Preparation for monthly/quarterly business reviews with subsidiaries
• Collaborate across a range of internal teams supporting day-to-day operations and ROB (e.g., ROC, Delivery, etc.
)
• Collaboration with/across WE HQ teams on issues and supporting to resolve them
Data Analysis, Maintenance and Support:
• Perform data profiling to identify anomalies and apply steps to resolve inconsistencies due to disjointed reporting assets
• Coordinate with reporting teams, management, and end-users to enhance reporting functionality
• Develop protocols on how to manage data complexity in a large corporate environment
• Regular update and maintenance of Power BI reports, timely tracking and correction of errors
• Maintenance and refresh of key Excel-based reports portfolio
• Building new queries and upgrading existing ones in the Excel-based reports, when required
Qualifications Required (Advanced degree preferred):
• Bachelor's degree preferred
• Fluent in English is a must
• Previous experience in a similar role is a must
• 5+ years in an analytical position is preferred
• Good knowledge/advanced user of MS Office packages (Excel, Outlook, One Note, PowerPoint) is a must
Business Operations Support Skills:
• Proactive, well-organized, able to work independently and efficiently as part of the team
• Able to work under pressure, with strict deadlines and large amounts of information
• Capable to prioritize multiple projects, focus on key ones, and achieve execution deadlines
• Good understanding of general operational and business processes of the company
• Excellent analytical ability
• Strong written and verbal communication skills
Data Intelligence Skills:
• Advanced Microsoft Excel skills is a must
• Solid knowledge of Power BI is nice to have
• Deep knowledge of data query languages including MDX/DAX/Power Query M for structured datasets is a must
• Strong experience in the Microsoft Power Platform: Power Query, Power Pivot (preferred)
• Understanding of current data protection methodologies (preferred)
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