Four Seasons Hotels and Resorts – Madrid, Madrid
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination.
About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid's major tourist attractions. A historical landmark redefining elegance, sophistication, and urban luxury, located in Centro Canalejas Madrid.
After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, a cutting-edge Spa, stylish function spaces, and luxury retail.
The Role of Assistant Front Desk Agent: Four Seasons Hotel Madrid is looking for an Assistant Front Desk Agent to join our team. The Assistant Front Desk Agent is a central part of the Front Office Team whose main objective is to assist the Front Desk Agents and ensure our guests have a smooth arrival and departure experience. The main duties include:
Assists in checking in guests in an efficient and friendly manner, using guest name whenever possible. Arranges for luggage to be delivered to guest room. Assists in escorting Guests to the rooms and explains all the facilities. Checks guest out of the hotel. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilizes a variety of computer systems to assist in check guests in and out, run daily reports and select and block rooms for arriving guests. Answers to the Chat following the company standards. Our Ideal Assistant Front Desk Agent will have: Excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems. One year of experience in a Front of the house position in a similar hotel. Knowledge of Opera is preferred. Fluency in reading, writing, and spoken English and Spanish is required. Must have the legal right to work in Spain. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.
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