Ubicación: Barcelona
Idiomas clave: Native level of English.
Any other language is a plus.
Sector: Tourism
Our client is a multinational start-up launched in 2015 managing private and business travel for their clients.
With its free travel booking and managing platform, it became an award-winning company named as the fastest growing SaaS startup Europewide.
Due to success and expansion, they are currently looking for experienced Business Travel Consultants willing to deliver high-touch customer care to join their multinational team in the city centre of Barcelona.
Responsabilidades PrincipalesAs a Business Travel Consultant, you will work with B2B customers and be part of a strategic team.
You will have a direct impact on our growth and customer retention.
You will act proactively and address our clients' needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.
What you will doSupport our B2B customers in their Business TravelsLiaise with suppliers and partners to resolve booking issuesKeep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requestsAddressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!Help define and establish best practices together with the rest of the team in sales, operations and customer careStay up-to-date with new features and product launches - there are lots so be prepared for some serious innovation!Experiencia/HabilidadesAt least 1 year experience working with Amadeus GDS in a similar role or any other GDS will be a plus.Proven background working in the business travel industry.Proven experience going above and beyond to provide an amazing service to help customersFlexibility to work in various shifts (Mornings, afternoons and nights), weekends and public holidays when requiredYou LOVE Travel!Independent and autonomous.
You don't need hand-holding to get things doneGood prioritisation and focus skillsEmpathy - understand what our customers needSmart, fast learner and tech savvyFlexible and able to adapt to constant changes with a positive mindsetYou are open to get and give constructive feedbackYou want to learn - we have a 7 Star management team to mentor you!¿Qué se ofrece?Competitive compensation including equity in the companyGenerous vacation days so you can rest and rechargeHealth perks such as private healthcare or gym allowance depending on your location"Flexible compensation plan" to help you diversify and increase the net salaryFlexibility to work from home most of the time with core hoursUnforgettable company events including to travel to one of our hubsUdemy for business account to continue your developmentMental health support tool for your wellbeingExponential growth opportunities¿Qué aprenderás?Become an expert on GDS for air/rail/hotelImproving intercultural competencesStepsStep 1: Interview with our Recruiter to get to know you better and check your GDS knowledgeStep 2: Interview with our client's Talent Acquisition teamStep 3: Interview with the Team LeaderStep 4: Interview with one of the Managers¡No seas tímido!
¡Pregunta a tu recruiter!
Contacto: Gemma May
Idiomas clave: English
Teléfono: +34931222232
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