Avc Customer Support Associate

AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted 30+ Days Ago job requisition id R19509 Job TitleAVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customersEnsure high first contact resolution rate and fast problem-solvingEnsure deep and comprehensive diagnosis and escalate issues with all relevant information to further resolution groups by keeping the ownership, following up, updating and reporting to customer until the case is closedAccomplish CS KPIs, set and agreed for the departmentWork in various systems and interfaces (Merchant Products, integration with Central Amadeus Solutions, different inventory systems of hotels providers and carriers)About the ideal candidate: A bachelor's degree holder1+ year of experience in customer support role and/or hospitality industryFluent verbal and written Spanish, French and EnglishMulti-tasking, ability to support different systems and solutionsCommitment to customer satisfaction and delivery of the expected resultAvailability to work in shifts (daytime) + weekend, bank holidaysDiversity & InclusionWe are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.About Us#J-18808-Ljbffr