Experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting, or installing corporate AV systems.
Excellent troubleshooting, problem-solving, and diagnosis skills with a strong understanding of signal flow.
Excellent customer-facing skills and communication, interpersonal, and presentation skills, both oral and written.
Proficient in Spanish.
Strong prioritization and organizational skills with attention to detail.
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds and offer them an environment where they can relentlessly innovate for our customers.
As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal. The Audio-Visual (AV) Support Associate will be responsible for providing professional, effective, and knowledgeable AV support to all customers utilizing AV/VC systems in Amazon. They will work closely with other internal teams, contractors, and integrators to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving straightforward issues.
The successful AV Support Associate will be customer-focused and take ownership of the AV experience. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day-to-day and ad-hoc customer requests. They will be committed, flexible, and have demonstrated the ability to maintain high levels of productivity while working independently with minimal supervision.
They will demonstrate strong initiative and genuine curiosity.
Key Job ResponsibilitiesOn-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms, and bespoke or legacy systems.Ensure AV room functionality in conjunction with the building operations team.Work with internal teams, contractors, and integrators through troubleshooting and repair procedures.Communicate with manufacturers and vendors to arrange repair or replacement of faulty equipment and manage local inventory.Work closely with partner teams including AV hardware deployment and AV Escalation to drive continuous improvement of the customer experience.Maintain communication with customers and stakeholders through ticket documentation.Collaborate on technical documentation and SOPs, incorporating field learning and customer feedback.Ability to move equipment between storage and event rooms.Occasional out-of-hours work may be required. Minimum RequirementsMadrid, M, ESP.Avixa CTS, CTS-I, or CTS-D or equivalent.Certifications of training by AV manufacturers (Cisco, Biamp, Dante).Experience with network technology including video and audio over IP.Willing to work in a fast-paced global environment where travel might be required.
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