Automation Analysts are responsible for creating scripts in accordance with requirements requested by Implementation Specialists/Consultants and customers directly. They are also responsible for identifying areas for automation and working on those automation projects. Activities include: writing scripts that provide exports for third party systems, managing and providing regular updates on the progress of requests, consulting on best practice design, maintenance of and adherence to standard scripts, developing automation to simplify existing processes.Responsibilities Understand the business requirements outlined in each request to create the most optimal solutionConfigure the product to meet the complex needs and requirements of the customer (using Java, Python, JSON, Groovy, Jenkins, GitHub etc.)Collaborate with project managers and customers to ensure SLAs are met and quality of configuration is maintainedAssist the project managers to gather requirements and consult with customers on the most optimal solution when requiredMentor other analysts and assist them with solution design and troubleshootingUse case tracking systems to track and manage requestsProvide excellent customer service to customers by phone, email and SalesforceAcquire technical product knowledge through training, self-directed research and testing, and internal consultationTest completed configuration to ensure solutions meet the original requestProactively provide updates to project managers and follow up with customers where needed on active requestsAdhere to department standards for script writing and specifications as definedWork with the PM and customers to gather specifications if they are missing or incompleteRun Git commands to save scripts in GitHub directlyRun basic Linux and Windows commands to copy files, move them, or listExperience Experience Required:Minimum of 2 years' experience in customer service, support, web design/development or related role2+ years' experience using Python and SQL1+ year of experience in Groovy/Java1+ year experience with bash commands1+ year experience with Git commands and GitHub1+ year experience with Desktop applicationsPreferred:Experience supporting software applicationsKnowledge of enterprise-level financial applicationsExperience using Putty, WinSCP, Agent-RansackExperience coding using GroovyExperience using JIRAExperience using JSON, YAML, XML format filesExperience using Salesforce#J-18808-Ljbffr
