col-wideJob Description:
We are looking for an **Automation DevOps Engineer** to join TravelgateX´s Headquarters in sunny Palma de Mallorca.
TravelgateX seeks a talented, hardworking individual with great energy and initiative to drive delivery and customer success for one of the fastest key players in the connectivity field across the travel sector.
**What you'll be doing**:
- Manage case queues in accordance to customer agreements
- Answer technical questions, solve technical problems, and suggest appropriate
workarounds
- Understand and advocate for customer needs
- Resolve customer service issues and skill-fully manage/troubleshoot complex customer service problems
- Manage customers' expectations and experience in a way that results in high customer satisfaction
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
- Create knowledge base materials dedicated towards operational efficiency
- Research, document, escalate cases according to procedure
- Assist with the design and delivery of product and other technical training
- Review support cases for technical and troubleshooting accuracy
**We are looking for someone with**:
- 2+ years of prior experience in Customer Support or DevOps
- Knowledge of SaaS environments and Integrated Technologies (Azure, Jenkins )
- Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
- Specific experience and understanding of branching strategy and hosted version control vendors, Copado and Salesforce working knowledge and experience
- Familiarity with Git repositories
- Demonstrated analysis, problem solving and troubleshooting expertise
- Ability to effectively prioritise and escalate customer issues as required
- Excellent written and verbal communication skills (both in Spanish and English)
**We offer**:
- The chance to play a key role in a company that is growing fast
- The opportunity to help create & shape our product and get your hands dirty with proper business-building experience
- Hybrid role based in Palma with truly flexible working hours
- Be part of a great team of professionals. That includes monthly "get togethers" and awesome activities (Summer and Xmas parties etc...)
