About Abbott's Transfusion Business in EMEA
Abbott's Transfusion Medicine division in the EMEA region is dedicated to enhancing the safety and efficiency of blood and plasma supply. By providing innovative solutions and services, Abbott supports blood and plasma organizations in delivering high-quality, safe products to healthcare systems and communities. Our commitment to excellence ensures that every unit of blood and plasma counts towards a healthier community.
Position Title: Automation Application SpecialistMain Purpose of RoleAs an Automation Application Specialist with extensive expertise in transfusion medicine, you will manage highly complex and specialized projects. You will innovate by adapting precedents and developing new solutions, and you will be responsible for addressing technical inquiries.
Main ResponsibilitiesCustomer Communication: Engage with customers and clients via email, phone, or online platforms to resolve complex inquiries and technical questions, recommending suitable products or services (e.g., IT hardware/software, financial services, health services).Problem Solving: Utilize established procedures or create new solutions to address technical problems, managing cases and following up on outstanding issues.Professional Proficiency: Apply your comprehensive knowledge of professional, technical, and administrative disciplines to your work.Knowledge Sharing: Leverage several years of experience or coaching from senior specialists to instruct technical staff and review the quality of their work or advice.Project Implementation: Own automation projects across the region, collaborating with hardware and IT team members.Onsite Support: Provide onsite support during the go-live phase.Required QualificationsEducation: Bachelor's degree in Biomedical Engineering, Medical Technology, or a related field.Experience: Minimum of 5 years of experience in automation systems within the healthcare or medical devices industry.Technical Skills: Proficiency in configuring and troubleshooting automation systems and connected instruments.Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
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