Auditor with Chinese (Mandarin) and English, Audits and Insights TeamJob ID: 2664268 | Amazon Spain Services, S.L.U.
The Audit and Business Operations team supporting Registration and Compliance team is seeking a dedicated, hardworking and highly analytical candidate to join the team as a Quality Specialist. This individual will be responsible for auditing program level defects, analyzing and reporting on defect data and trends. The role will involve driving projects and initiatives, collating quality assurance data and proactively providing quality updates to the leadership team.
Key job responsibilities
-Evaluate documents provided by sellers as part of the compliance on-boarding process, continuously researching new ways to identify and deter bad actors, with the aim of making Amazon the safest worldwide platform.
-Keep a keen eye to identify new 'modus operandi' and fraud patterns and provide analysis on process adherence and risk involved in the processes.
-Involve in projects & kaizen, providing inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
-Having good process acumen to develop strategic policies to ensure to invent and simplify the process further.
-Drive projects on automation to reduce quality auditing manual efforts and improve processes.
-Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
-Succinctly communicate trends and actionable solutions to quality assurance leadership and operational stakeholders.
-Communicate with related stakeholders as per standard operational procedures, while also engaging with global stakeholders and peers to drive calibration efforts across sites.
-Creates, follows and updates guidelines for process flows.
-Identify and escalate training gaps to leadership and training team for individuals/team/site in order to address knowledge gaps.
About the team
What do we offer?
-We offer a place where your voice is heard.
-Opportunities to train and mentor other specialists.
-Collaborate with our global worldwide colleagues where you can be in contact with stakeholders from different countries and cultures.
-Opportunities to get involved in analyzing metrics, interpreting trends and proposing corrective actions.
-An engaged team, eager to share their expertise and best practices with you.
-A wide range of benefits.
-Opportunity to grow and learn.
We are open to hiring candidates to work out of one of the following locations:
Barcelona, B, ESP
BASIC QUALIFICATIONS- Bachelor's degree
- Experience in data-driven business operations processes
- Experience with Microsoft Office products and applications
- Experience with Excel
- Speak, write, and read fluently in Chinese (Mandarin)
PREFERRED QUALIFICATIONS- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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