AUDITOR NOCTURNO - OCCIDENTAL BARCELONA 1929 Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards.Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. Do you want to be part of our story? Join our team! What will you do? Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida:Formalizar las llegadas check in y bienvenida de clientesFormalizar las salidas (check out) y despedida de clienteAtención al cliente tanto personal como telefónica, durante toda la estanciaFunciones de conserjería y consignaRevisión de reservasAuditoría nocturnaEn general otras tareas encomendadas por el jefe de recepción What are we looking for? Formación: Grado en Turismo, Máster en Marketing o similar. Imprescindible formación específica en calidad turística.Experiencia: mínimo 2 años en atención al cliente y calidad en sector Hotelero.Idiomas: inglés alto, valorable otros idiomas.Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO. Benefits for you? *You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.*You will have access to the best training programs in the market, tailored to your position within the company.As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:Exclusive discounts on hotels and travel for you, your family, and friends.Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.Ongoing discounts with various companies related to leisure and free time.Special offers with product and service companies.Exclusive agreements with different training and business schools.
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