Ats019 | English (Us) Customer Care & Fashion Advisor (F/M/D)–Late Shift - Barcelona

.To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English late shift (f/m/d) to be based in our Barcelona office.WHAT YOU WILL DO- You will be part of a team dedicated to supporting our customers in the fast-growing US Market.- Advisory and support services for our international premium clients concerning the order process- Answering customer requests (phone calls and e-mails)- Providing the best in class customer service based on a fine understanding of the nature of e-commerce business- Continuous improvement of internal processes- Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues- The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET.WHO YOU ARE- Have excellent verbal and written knowledge of US English at native level; additional languages are a plus- Have a first experience in the customer care or any other service oriented industry- Conscientiousness when dealing with customer-data- Flexibility and ability to work under pressure, capacity for teamwork- Proactive, good organizational skills and time management- Working computer skills required (MS-Office)- Experience with ticketing systems preferredWHAT WE OFFER- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)- Mobile office / Mobile office abroad (Job and position permitting)- Language & e-learning courses- Staff discount- Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)- Discounted membership for selected sports platforms & gyms- Private health insurance- Individual support on mental health & well-beingWHO WE AREMytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.Creating a strong as well as a diverse and inclusive team is essential for Mytheresa.For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process