Atencion Logistica Para Asegurar Que Los... - Freelance Job In Customer Support - Workana [J231]

About this project: Admin Support / Customer Support
We are an e-commerce company. Many orders are paid using cash on delivery (COD), meaning that customers do not pay until they receive their orders. Our goal is to ensure the maximum number of packages are delivered.
The objective of this role is to verify weekly which orders have not been delivered and either facilitate their delivery or communicate with customers to understand if they no longer want the order, allowing us to reassign it to another user.

Category: Admin Support
Subcategory: Customer Support
Time Required: Between 10 and 20 hours
Is this a project or a position? Project
Required Availability: As needed
Delivery Term: Not specified
Skills Needed: CRM, Skype, Customer Service, Sales, Customer Support

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