Associate Technical Project Manager – Iberia & EU( Must live in or be able to drive to Madrid, Spain office)About TillsterHeadquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.Role OverviewThe Associate Technical Project Manager will be based in our Madrid, Spain office, working across the Iberia region and within the European Union, providing project support for a portfolio of Tillster customer projects of varying size, scope, and complexity; and manage content changes (menu) in conjunction with the customer and with the support of Tillster's global team. S/he will work effectively with various members of Tillster throughout all phases of projects and build strong relationships with the Company's customers.Key ResponsibilitiesProvide support for a portfolio of Tillster customer projects of varying size, scope, and complexity.Develop and maintain project plans, schedules, and milestones.Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships.Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost.Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner.Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels.Manage content changes (menu) in conjunction with the customer and with the support of Tillster's US-based team.Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content.Undertake acceptance testing of product/menu developments and related changes.Other duties as needed, required, or directed.Minimum QualificationsSpanish and English – business proficiency required; plus, Portuguese strongly preferred.1-2 years of Project Management experience within the restaurant industry preferred.Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment.Successful Candidate AttributesTo be successful in the role, the incumbent must:Be maniacally focused on customer service, satisfaction, and success.Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability.Be highly organized; must manage complex lists of objectives, sequence, and priority.Demonstrate impeccable attention to detail.Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up.Possess strong technical/technological prowess.Work EnvironmentThe successful candidate will be within a daily commutable distance of the Tillster office located at Calle de Anabel Segura 10 3 planta, Edificio Fiteni, 28108 Alcobendas, Madrid, Spain. The successful candidate will work onsite at the Tillster office a minimum of 3-days per week and as business needs demand.Pay and Benefits (Spain)Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee's cost.Holidays: local/municipal holidays in accordance with applicable Spain Labour laws, dependent on your employment start date.Vacation: Based on Spain Labor Laws.Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.Tillster is proudly an Equal Opportunity Employer.No Visa Sponsorship.Principals only – no Agencies or calls please.
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