Associate Technical Project Manager – Iberia & EU ( Must live in or be able to drive to Madrid, Spain office) About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions.
Our mission is to empower restaurants and consumers to engage and transact anywhere, anytime, and from any device.
The Associate Technical Project Manager will be based in our Madrid, Spain office, providing project support for a portfolio of Tillster customer projects of varying size, scope, and complexity.
S/he will work effectively with various members of Tillster throughout all phases of projects and build strong relationships with the Company's customers.
Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity.
Develop and maintain project plans, schedules, and milestones.
Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships.
Collaborate with cross-functional internal and external teams to ensure projects are delivered on time, within scope, and at cost.
Identify and mitigate project risks and communicate those risks clearly and effectively.
Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction.
Manage content changes (menu) in conjunction with the customer and with the support of Tillster's US-based team.
Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content.
Undertake acceptance testing of product/menu developments and related changes.
Provide support to team members, as business needs demand.
Spanish and English – business proficiency required; plus, Portuguese strongly preferred.
1-2 years of Project Management experience within the restaurant industry preferred.
Ability to organize/support multiple priorities and projects with flexibility to adapt to changes in a fast-paced environment.
Strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability.
Demonstrate impeccable attention to detail.
Conduct effective meetings within Tillster and with the customer.
Possess strong technical/technological prowess.
Demonstrate understanding of on-premise order and pay technology.
Local candidates only The successful candidate will work onsite at the Tillster office a minimum of 3-days per week and must be willing to work onsite at customer sites across the Iberia region and the EU, as business needs demand.
Pay and Benefits (Spain) Health insurance: Tillster pays the premium for employee private health insurance.
Holidays: local/municipal holidays in accordance with applicable Spain Labour laws.
Vacation: Based on Spain Labor Laws.
Education, Learning & Development: We offer Udemy Learning courses and ongoing learning opportunities.
Tillster is proudly an Equal Opportunity Employer No Visa Sponsorship Principals only – no Agencies or calls please #J-18808-Ljbffr
