COMPANY DESCRIPTION & JOB PURPOSE Hello, we're Toppan Digital Language.
We're a language solutions provider that's enabled by tech.
Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.
We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands, financial and legal services.
Our ambition is proudly backed by Toppan Inc., a worldwide leader in content distribution with a global team of more than 50,000 employees.
Operating globally, we design language solutions with the best teams and the best tech to meet our customers' needs at speed, at scale—securely.
We are obsessed with our clients' success, and as importantly, our employees'.
We want to build a reputable firm that attracts, develops, and retains exceptional talent in our industry.
Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise.
They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence.
We want our teams and leaders to bring their best each day!
ROLE SUMMARY Reporting to the VP AI & Technology, the Associate Solutions Specialist assists the TDL Technology team in providing a variety of consultative and sales support services (such as preparation of solution preparations, demonstrations, sales support materials) towards external and internal customers.
This role participates in solutions implementation and TDL systems administration, setup, and testing.
Additionally, this role supports maintaining TDL's ISO27001 certification and is a key part of a culture that is focused on execution, delivery, and performance.
ACCOUNTABILITIES AND RESPONSIBILITIES Support VP of AI & Technology in understanding internal and external clients' needs and challenges and to define the most suitable solution and processes to be launched for external opportunities and internal challenges.Support senior team members (Sales, Account Managers, Business consultants) in the delivery of customer presentations.Support sales and account management in responding to RFPs by researching information and providing organisational or administrative responsibilities for pre-sales activities (e.g., delivery of proof of concepts).Participate in solutions implementation projects and contribute to planning, scheduling, and follow-up (participating and organising meetings and follow-up on action items).Work as the bridge between stakeholders involved (clients, sales, project managers, etc.
).Work closely with all stakeholders to optimise operational processes and workflows within the TDL technology eco-system.Confirm and resolve functionality issues through research, reproduction, and troubleshooting.Document incidents and work with other technical support staff (both internal and external) to resolve problems where assistance from other stakeholders is needed.
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