*** IMMEDIATE START REQUIRED ***
Special requirement: Weekend Shift
Contract type: 1 year FTC (Maternity Leave)
The Associate Project Manager is responsible for successful execution of standard quotes and projects while simultaneously managing the work of one or more client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as assisting in identifying and growing the accountu2019s potential based on predefined objectives. As assigned by the supervisor, the role will be to communicate with clients on day-to-day items such as clarification of work to be performed, update project status, and provide timelines for delivery.
The Associate Project Manager will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements. They may coordinate with the Project Manager/Senior Project Manager to assist junior level team members with the completion of special projects.
About Regulated Industries
RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).
Key Responsibilities
Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
Engages in quotation preparation.
Launches and coordinates standard projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
Performs administrative duties which include project closures, Translation Memory updates and folder structure maintenance.
Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
Follows up on purchase orders, approves invoices and escalates payment issues where necessary.
Assists in or leads the creation of custom workflows and project instructions.
Approves Project Plans (including vendor purchase orders) for specified accounts prior to project launch.
Collaborates with the team with regards to client requirements, needs and requests such as asset management, reporting and meetings.
Supports client relationship and provides regular status reports on projects.
Ensures client satisfaction by proactively seeking and offering solutions.
Addresses day-to-day client queries and concerns with guidance from immediate supervisor.
Collaborates with the Supply Chain team to identify resources meeting cost requirements.
Ensures project resources have the necessary tools and information to accomplish tasks.
Provides feedback to Supply Chain on resource performance.
Skills & Experience
Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
1 - 2 years of experience coordinating projects within the localization or translation industry.
Demonstrated successful customer service/account management experience, generally a minimum of one year.
Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.).
Verbal and written fluency in English and at least one foreign language a plus.
Strong communication and organizational skills in a fast-paced, deadline-driven environment.
Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
A team player who can collaborate effectively with a diverse group of individuals.
Quality focus and detail oriented
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