.Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.Overview Responsibilities Triage incoming client requests and assigned projects, ensuring timely and articulate responses, and follow through to release.Collaborate with the engineering and UX team to prioritize client requests, balancing urgency and resource availability.Act as a liaison between the engineering team, other internal teams, and clients to facilitate clear communication and understanding of product features and developments.Engage in product validation and Quality Assurance (Q&A) to ensure the highest standards of product functionality and user experience.Oversee documentation processes for product changes and updates.Manage product release cycles, coordinating between teams to ensure smooth rollouts and client transitions.Qualifications Minimum Qualifications 1-3 years of experience in a SaaS company.Ability to explain technical concepts to non-technical audiences.Ability to work in fast-paced environments and manage multiple projects simultaneously.Preferred Qualifications Intrapreneurial with a founder mindset.Experience in product, user experience design, marketing, customer support/service, and/or sales a plus.What it's like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.At Rithum you will: Partner with the leading brands and retailers.Connect with passionate professionals who will help support your goals.Participate in an inclusive, welcoming work atmosphere.Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.Receive industry-competitive compensation and total rewards benefits.Benefits Medical, Dental and Psychology benefits.Life insurance and disability benefits.Competitive time off package with 25 Days of PTO, 12 Holidays, 2 Wellness days and 1 Give Back Day.Voucher program for Transportation, Meals & Childcare
