.Associate Product Manager - Product SuccessIn order to succeed in this role, you will need to have an in-depth understanding of how different products work, a fundamental understanding of product and technology processes, a background in investigating and troubleshooting issues and excellent communication skills.Location: You can join us either in one of our offices in Hamburg, Berlin or Barcelona or 100% remotely in one of the 11 countries where we have a legal entity.Your responsibilities:You will investigate and triage bug reports, ensuring a comprehensive assessment and impact analysis for issues.You will contribute to improving our products by aggregating and understanding product feedback and enhancements needed from growing issues.Facilitate communication and sharing of data between cross-functional Product teams to drive efficiency and product growth.Provide detailed analysis to inform key product development teams about decision making for growing issues.Influence innovation across the Product Success team and identify opportunities for simplicity and scalability.Develop and maintain up-to-date documentation, guidelines and best practices for how to use various back-offices and features.You will aid and develop internal processes to ensure the optimisation of products within Free Now.Your profile:Have comparable experience in a Product facing role.Ability to diagnose and troubleshoot technical issues.A solid understanding of Product and best working practices to deliver results.Familiar with using debugging tools and experience using logging tools such as Kibana.Analytical mindset and expertise in delivering data-driven solutions and insights.Ability to work proactively and have a solution-focused approach to address issues and help drive results.Strong team player, with an ability to connect people and teams to our company vision.Experience working on highly detailed and complex projects which require significant organisational skills.You are an excellent communicator and you are able to relay complex technical information to any reader.Diversity and inclusion:At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.Move like you:At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals - that's why we share our insights and results to get on track together every month.Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home