..ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.Position: Associate Outcomes Researcher Location: Home or Office basedMapi Research Trust is currently seeking an Associate Outcomes Researcher to join our team! Mapi Research Trust is an independent not-for-profit organization specialized in Clinical Outcome Assessment (COA) information and is part of the Commercialization and Outcomes group of ICON. We are dedicated to improving patients' quality of life by facilitating access to COA information by collecting, storing, analyzing, and distributing information to the entire scientific community in the service of incorporating the patient's voice into every step of the development process of new treatments.We are looking for passionate, resilient, and inspiring individuals to join our team. You will be joining the Targeted Literature Review team, in charge of answering clients' scientific customized requests about COAs. You will have experience of applied research in an academic, health or commercial environment, and will have strong interest in literature review and interpretation of results.Responsibilities: Be the key contact for assigned clients and perform regular operational follow-up meetings to ensure client satisfaction.Qualify client needs and lead proposals based on a client idea or RFP, leading projects against timelines and budgets.Anticipate project risks and proactively develop and execute mitigating strategies effectively as required.Perform literature review projects including preparation of deliverables, literature and internet searches.Proactively and independently expand knowledge base on department-specific related research methods.Lead meetings with internal and external clients on operational topics (by conference call or face-to-face meeting).Ensure delivery of finished product at the expected level of quality within the set timelines.Responsible for administrative follow-up of the projects from launch to finalization.Maintain awareness of the pharma/biotech/medical device industry landscape as it relates to outcomes research-related trends and challenges.Perform other duties and tasks as allocated at the reasonable discretion of the Company.Minimum Requirements: PhD in Life Sciences.Minimum of 4 years' professional experience in an academic or industry environment.Understanding of scientific research methods and processes.Strong communication skills written and orally.Well-developed written and oral communication skills including fluent English written and spoken.Accuracy and attention to detail.Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints