.Detalles del empleoTipo de empleo:- Jornada completaUbicación:Madrid, Madrid provinciaDescripción completa del empleoOverview:Are you interested in joining a dynamic and international team of professionals to transform education? IE University Business School is looking for an Associate Director to join its team!The main responsibility of the Associate Director is to supervise the day-to-day management of the program, participate in the progress and innovation of the program, coordinating tasks among various team members; overseeing the implementation of guidelines and policies and monitoring logistics and operations.The Associate Director is the direct point of contact for the students in providing optimum student experience and solving problems of more serious and/or complex nature.Responsibilities:Your role as Associate Director will involve:Work closely with the Executive Director to coordinate the implementation of innovation introduced in the curriculum or elements that entail greater organizational complexity.Responsible for transversal projects: concentrations, dual degrees, electives, short exchanges, capstone project etc.Maintain close contact with faculty to assure delivery of program experience related best practices, comment on student or section issues, feedback, etc.Meet with students in order to solve issues, offer advice, and/or give support with empathy and sensitivity.Lead regular meetings with class representatives as a channel to receive student feedback and to communicate important matters to the class.Follow-up with students under observation due to their academic performance.Identify ways to improve the student experience.Collaborate with other IE Departments – such as the Admissions, Marketing, Planning, Documentation, Student Services, Student Life, Registrar's Office, Maintenance Dept., etc. – in order to ensure a successful student experience.Supervise and coordinate Program Assistants and Program Coordinators with professionalism and professional maturity.Qualifications:To thrive in this role, you should have:Master's degree in business or a related field.Minimum of 5 years work experience.Strong project management skills.Team player that enjoys working with others in a collaborative environment and demonstrates a pro-active and positive attitude.Excellent communication and interpersonal skills, including the ability to actively listen and demonstrate empathy.Customer orientation in order to act as liaison to students, professors, internal and external stakeholders on questions and comments related to the academic program.Problem solving skills to quickly address concerns, queries and feedback in a constructive and action-oriented manner.Attention to detail.Strong multi-tasking capabilities as well as a high level of accountability.Fluency in both English and Spanish is a must.It's time to bring your best and make your mark
